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Elder Abuse Listserve FAQ (Frequently Asked Questions)
Version #5, May 2003


F.   Address Changes:


  1. What should I do if my address changes?

    • If your e-mail address has changed, send a request to change your subscription address via a private message directly to the listserve manager ([email protected]). YOU NEED TO DO THIS EVEN IF YOUR COMPUTER SUPPORT STAFF OR SOMEONE ELSE TELLS YOU THAT IT DOESN'T MATTER. IT DOES MATTER FOR LISTSERVE PURPOSES (see question #19 for an explanation).

    • The request MUST include your name, your new e-mail address, the e-mail address at which you are currently subscribed, and an explanation of why your address has changed so that the listserve manager can determine if you are still eligible to subscribe.

    • DO NOT send an address change request to the listserve or a command to the server. Because the listserve is private and changes in subscribers' circumstances may render them ineligible for continued membership, only the listserve manager will handle address changes.

    • DO NOT send an address change request to the listserve manager before the changes becomes effective.

    • Please remember that the purpose of the listserve is to share information about elder abuse and adult protective services. It is not to be used as a mechanism for notifying a lot of people that your e-mail address (or anything else) has changed.

  2. My address changed but I'm still receiving listserve messages. Do I need to notify the listserve manager of my new address?

    Yes. Even if your listserve mail is being forwarded from your old address, you will not be able to send messages to the listserve because the server will not recognize your new address and it will treat you as a non-subscriber who can't post messages.

    It is possible that your address changed and you aren't even aware of it. This problem often arises when a particular site changes its domain configuration, forwards mail from the old addressing scheme to the new addressing scheme, and doesn't inform its users of the change. In these cases, users often don't realize that there is a problem until they try to send a message, unsubscribe, or change personal options, because the change has been transparent to them.


  3. What will happen when my address is changed? How will I know the change has been made?

    In order to change your address, the listserve manager will unsubscribe you at your old address and then resubscribe you at your new address. The server will send a message to the old address telling you that you have been unsubscribed. Then the server will send a message to your new address telling you that you have been subscribed. It is your responsibility to ensure that you receive at least the second message (your address should have already changed, so you may never receive the first message). The failure to receive the message indicating that you have been subscribed means that a problem has occurred and you should notify the listserve manager ([email protected]). That said, be aware that the listserve manager is not always able to make these changes on the same day (sometimes even the same week) that she receives them.





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